RETURNS & REFUNDS
Our return and replacement protocols ensure fair resolution for shipping damages, transit losses, and customer inquiries regarding authentic blister packs.
Customer Protection Protocol•Last Updated: August 2026
01
Pharmaceutical Hygiene & Product Integrity
To maintain health, safety, and strict hygiene standards for pharmaceutical products, products that have been unsealed, opened, or tampered with cannot be accepted for return or restocking. Products must remain in their original, undamaged blister foil packaging.
02
Transit Damages & Reshipment Protocol
In the rare event that your package arrives with physical damage or an incorrect quantity:
- Contact our European support desk within 48 hours of parcel delivery.
- Provide your Order Number (e.g.
LF-YYYYMMDD-XXXX) and clear photographs of the packaging and items received. - Upon verification, our team will arrange an immediate priority replacement dispatch at no additional shipping cost to you.
03
Support & Dispute Resolution
For return or refund requests, please email our support team with your order reference: support@litefinil.com.
